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  #1  
Old 11-03-2006, 12:08 AM
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Default GM not adding user to secondary usergroups

For some reason, GM isn't adding users to secondary usergroups after they pay. As a result, I've been manually adding users to secondary usergroups, but this is time-consuming and I'm sure my customers and I would definitely appreciate an automatic order system.

I've tried hooking up GM to Paypal sandbox, but I still failed to resolve the problem.

I'm pretty sure IPN works as users receive a "Thank you for your order!" after paying. However, their order status reads "pending" instead of "completed."

My board runs vBulletin 3.6.2, but I still had this problem when it was running 3.5.4.

url: http://www.vbmode.com/

Thanks in advance for your help on this matter!

Regards,

Edwin
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Old 11-04-2006, 02:11 AM
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Hey Edwin, it sounds like Paypal isnt returning to the site after completion. Check your paypal settings via settings->handlers->paypal
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Old 11-04-2006, 06:38 AM
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Thanks for replying!

I'm not sure whether my settings are correct, but here is a screenshot of my Paypal settings.

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Old 11-04-2006, 05:05 PM
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That looks good. Are you sure that IPN is on via your paypal settings?
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Old 11-05-2006, 09:18 PM
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Yes it's correct. I also get this PM everytime someone pays.

"Heads up on order XXXX!

Just to let you know that an IPN came through but with the following code: Pending instead of completed."
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Old 11-05-2006, 10:11 PM
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Update: I think I have it working. It turns out I had to confirm my email address otherwise the payments would be marked as "pending."

I will do some further testing and let you know how it goes.

Thanks!
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Old 11-06-2006, 07:30 PM
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Okay, the main problem still persists - users aren't being added to the secondary user groups. I have it set in the admin cp so that their status on paid is 'completed' however it seems GM isn't updating their status upon payment.

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Old 11-08-2006, 02:05 AM
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The first issue was becuase Paypal will send out a 'completed' when it is actually finished... then the promotion will happen. For instance, you will get a pending instead of completed if the user pays with an e-cheque. THen when it clears, you will get a completed status and the promotion will happen.

The second issue looks to me like the status on paid for the item in question isnt set to completed. Double check that.

HTHs
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Old 11-08-2006, 02:49 AM
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I just checked, it's set to "completed."
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Old 11-08-2006, 02:40 PM
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hmmm... make sure you resave it after you check... other than that its a module issue or a paypal communication error. Retest it after you save it and let me know. Ill try to help out as best as I can
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