PDA

View Full Version : New customer


Peejay
07-20-2008, 04:27 PM
Hi,

We have just purchases GAL for our site, downloaded it and installed it following the read-me. All good so far.

Now the question is, is there a guide or any documentation on how to use and take advantage of all the features? How to create links and dictionary content?

Been looking through the forums and there doesn't seem to be even a basic tutorial for beginners etc...

Can anyone point me in the right direction please.

Many thanks

Paul.

Peejay
07-21-2008, 10:38 AM
Well I've gone through it on a trial and error basis and sorted things out, or at least I think I have, but I have to say that having no basic user instructions is pretty poor for something that we are being charged a license fee for. It's the first instance of buying licensed software I've ever had where it doesn't come with instructions and I've had no 'support' and had to figure it out for myself.

Very poor show in my opinion which is a shame as it's a bloody great addition to our site, a great piece of functionality.

Surely it would only take 5 minutes to knock up a user guide with screenshots?

Morgan
07-21-2008, 04:59 PM
"Lack of documentation" is noted here (http://www.thevbgeek.com/geeki/index.php/Category:GAL) but the troubleshooting section here (http://www.thevbgeek.com/geeki/index.php/Category:GAL#Troubleshooting) should help get people going. As for support, I am around a lot, but may not be around on certain days, especially weekends during the summer. Sorry if this makes you unhappy, but if you look around the forums, you will see that support questions get addressed. GAL is unfortunately the least documented product currently available, but the GAL forum (http://www.thevbgeek.com/forumdisplay.php?f=27) is available.