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himerus
03-17-2006, 10:09 PM
I'm having problems with my order, and can't get a response now.. It's been several hours since my order, and I'm still getting a no permissions error to download...

The order status screen says it's complete, and paypay says it's complete (credit card payment)

I've tried logging out, then back in, but I still can't get to it...

Can anyone help??!

Thanks@! I'm really trying to get this installed and working before I have to leave work... the boss wants to see some progress...

himerus
03-18-2006, 04:10 AM
Argh!!!! It won't let me post a support ticket either since it isn't recognizing my order yet....

I need help!! I just want to get my copy installed!!!

Thanks!!!

The Geek
03-18-2006, 10:17 AM
Hey there, the problem looks like you bought brand removal, but not the license :(

himerus
03-19-2006, 01:58 PM
Hey there, the problem looks like you bought brand removal, but not the license :(
Ugh....

I could SWEAR I picked the right one....

Can you help me out here?

The Geek
03-19-2006, 09:43 PM
what do you want me to do? Refund it?

Nutz
03-19-2006, 10:23 PM
Do you offer refunds?

Thanks,
Mat

The Geek
03-22-2006, 05:39 PM
No, but he bought the wrong one item (a license removal instead of the right one). I think thats fair enough :)

himerus
03-22-2006, 06:55 PM
yes, this was my fault, and I ordered the correct item/license immediately after it was cleared up...